We strive to facilitate your purchase with consistent excellent service. We offer a dedicated Product Advisor who will oversee your order and answer any questions you have along the way to ensure that you have a pleasant delivery experience.
We offer free curbside delivery within USA, excluding Alaska and Hawaii. Please contact us for shipping quotes to any other destination.
Groms offers two types of curbside delivery services: Small Parcel and Freight.
- Small Parcel Delivery: Most non-furniture items will be shipped with Parcel Delivery. Groms will send your package using FedEx. You will receive an email notification, including tracking information, once your order has shipped.
- Freight Delivery: Most furniture and certain non-furniture items will ship with Freight with the boxes delivered on your curbside. Most of our freight partner do not provide tracking numbers. Our Product Advisors will inform you when the order has shipped and when you can expect to be contacted to schedule a delivery. The carrier will contact you in advance to schedule a delivery during a preferred delivery window. An adult, 18 years or older, must be home during your delivery to inspect and sign for your item(s).
We offer Optional White Delivery Services for a fee of $195 per order for most of our larger items. This service includes skillful unpacking and assembly of your furniture in the room of your choice as well as removing all packing materials upon the completion of delivery. We can also organize order and delivery consolidation for your convenience with our white glove service. If you choose this service, our freight carrier will ship to one of our local delivery partners, which will contact you to schedule your delivery. You can choose the desired service during the checkout. Note: This service does not include moving any of your existing furniture in your home. We may not be able to offer White Glove delivery in some remote areas. We do not install any lighting products and recommend that you use professional installation firms for these items. If your order has several items with different shipping times, we will hold and consolidate the delivery. Extra white glove delivery fees apply if you request multiple deliveries of an order.
If you are not sure if your order how your items will be delivered and if white glove service is available, you can refer to the product’s detail page or reach out to a Product Advisor online at email@example.com or via phone at 217.262.6880
Lead times vary depending on product availability and proximity to Groms Delivery Centers. Please refer to a product’s detail page to see specific estimated lead times.
PREPARING FOR YOUR IN-HOME DELIVERY
Interior Passages: It is your responsibility to ensure that your purchases will fit through any passages (i.e. doorways, hallways, staircases, etc.) necessary to reach the room of your choice. Please secure and/or remove any obstacles from the delivery path prior to your scheduled delivery window (i.e. small rugs, low-hanging light fixtures, protruding wall décor, etc.).
Pets: Please sequester pets in another room during delivery.
Exterior Access: Please remove any obstacles from your driveway/walkway prior to your scheduled delivery window. During winter months, your driveway and walkways should be clear of snow and ice.
Existing Furniture: Our delivery partners are not authorized to move any existing furniture or décor currently in your home, nor are they authorized to move and/or set up electrical equipment.
If you have any further questions about Groms Shipping Policy, please reach out to our team of Product Advisors online at firstname.lastname@example.org or via phone at 217.262.6880.
Pricing and Information Disclaimer
Groms’ goal is to provide accuracy in all prices, delivery rates and other information. All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.