We strive to facilitate your purchase with consistent excellent service. We offer a dedicated Product Advisor who will oversee your order and answer any questions you have along the way to ensure that you have a pleasant delivery experience.
FREE SHIPPING AND RETURNS
We want you to love your purchases and be able to see the products in your home, risk free. Therefore, we offer free delivery for both parcel and white-glove services. In addition, returns are free of charge within our 30-day satisfaction guarantee window (see our Return Policy)
Groms offers two types of delivery services: Parcel and White-Glove.
- Parcel Delivery: Most non-furniture items will be shipped with Parcel Delivery. Groms will send your package using FedEx. You will receive an email notification, including tracking information, once your order has shipped.
- White-Glove Delivery: Most furniture and certain non-furniture items will ship with White Glove Delivery. This service includes skillful unpacking and assembly of your furniture in the room of your choice as well as removing all packing materials upon the completion of delivery. Groms has a network of professional delivery firms that provide this service. They will contact you in advance to schedule a delivery during a preferred delivery window. An adult, 18 years or older, must be home during your delivery to inspect and sign for your item(s).
If you are not sure if your order will be delivered Parcel or White-Glove, you can refer to the product’s detail page or reach out to a Product Advisor online at firstname.lastname@example.org or via phone at 217.262.6880.
Lead times vary depending on product availability and proximity to Groms Delivery Centers. Please refer to a product’s detail page to see specific estimated lead times.
PREPARING FOR YOUR IN-HOME DELIVERY
Interior Passages: It is your responsibility to ensure that your purchases will fit through any passages (i.e. doorways, hallways, staircases, etc.) necessary to reach the room of your choice. Please secure and/or remove any obstacles from the delivery path prior to your scheduled delivery window (i.e. small rugs, low-hanging light fixtures, protruding wall décor, etc.).
Pets: Please sequester pets in another room during delivery.
Exterior Access: Please remove any obstacles from your driveway/walkway prior to your scheduled delivery window. During winter months, your driveway and walkways should be clear of snow and ice.
Existing Furniture: Our delivery partners are not authorized to move any existing furniture or décor currently in your home, nor are they authorized to move and/or set up electrical equipment.
If you have any further questions about Groms Shipping Policy, please reach out to our team of Product Advisors online at email@example.com or via phone at 217.262.6880.
Pricing and Information Disclaimer
Groms’ goal is to provide accuracy in all prices, delivery rates and other information. All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.