Shipping & Delivery

Delivery is very important part of a furniture purchase. We strive to make the delivery fast and efficient. Our customer service team will help you have a pleasant delivery experience.

CURBSIDE DELIVERY

Groms offers two types of standard delivery services: Parcel and Freight.

Parcel Delivery: Most non-furniture items will be shipped with Parcel Delivery with FedEx. You will receive an email notification, including tracking information, once your order has shipped. For your convenience, we do not require signature upon delivery.

Freight Delivery: Most furniture and certain non-furniture items will ship with freight with the boxes delivered at your door. Customer service will inform you when the order has shipped and when you can expect to be contacted to schedule a delivery. You can also see any updates to your scheduled delivery in your account. Our delivery partner will contact you to schedule the delivery. An adult, 18 years or older, must be home during your delivery to inspect and sign-off on the order, noting any damages . If you live in an apartment building, we’ll deliver to the closest door possible given the restrictions of your building.

SHIPPING FEES

Parcel shipping is free and freight delivery is free within our standard service areas. Our standard service areas include most of the major metropolitan zip codes. However, areas outside our standard service areas are significantly more expensive for us to ship to, so additional fees will apply. These fees will be calculated and displayed on the product page and in the checkout. You can check the shipping costs to your address, by simply entering your zip code.

WHITE-GLOVE DELIVERY

We offer Optional White Delivery Services for a fee of $249 per order, regardless of how many items you have in the order. This is a great option for larger orders. This service includes skillful unpacking and assembly of your furniture in the room of your choice as well as removing all packing materials upon the completion of delivery. The white glove delivery will be made by our local delivery partners, which will contact you to schedule your delivery. You can choose the desired service during the checkout.

Note: This service does not include moving any of your existing furniture in your home. We do not install any lighting products or wall decor and recommend that you use professional installation firms for these items. If your order has several items with different shipping times, you can choose to get the products delivered as they come or consolidate the delivery. Please request consolidated delivery with our customer service.

ESTIMATED DELIVERY WINDOWS

We are not able to guarantee exact delivery dates for our orders. Lead times vary depending on product availability, shipping routes and our local delivery partners’ schedules. However, we do provide estimated delivery windows on the product pages and at checkout. This information is updated daily. We will communicate any significant changes to your estimated delivery time by email. Please expect somewhat longer lead times for more remote areas.

Note: We are experiencing significant delays in shipping products from many of our factories in Asia. Lead times over 30 days have become more difficult to estimate during the current unprecedented shortage of personnel, containers, dock availability, etc. This may lead to changes in estimated lead times over time, that unfortunately are out of our control. We ask for your patience as we work to get back to normal.

To access your most up-to-date shipping ETA, log in to your account page, which will reflect the most recent information we have on hand. Please note we are unable to provide expedited shipping on any orders.

SCHEDULING YOUR DELIVERY

For Freight and White-glove delivery, you’ll be contacted by our local partner to schedule your delivery. As soon as your item(s) arrive at the local warehouse, they’ll be in touch (typically within 2-5 business days) to schedule an appointment.

You will not get a freight delivery without an appointment: our team will determine a set date and time window for receiving your new furniture.

Fedex deliveries are not scheduled in advance, but we will share tracking information, so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.

CERTIFICATE OF INSURANCE

If your building requires a Certificate of Insurance for delivery, our delivery partners can help set one up once your order is placed. Please email us and, if possible, provide a template from your building management (as many buildings will require a certain format). If you don’t have a template, you can simply provide the name, address, and the dollar amount you would like on the COI.

THE DAY OF DELIVERY

With Curbside Delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible.

For White-Glove, our team will only enter your home when appropriately masked and while wearing protective slipcovers on their shoes. See items below in preparing for the in-home delivery:

Interior Passages: it is your responsibility to ensure that your purchases will fit through any passages (i.e. doorways, hallways, staircases, etc.) necessary to reach the room of your choice. Please secure and/or remove any obstacles from the delivery path prior to your scheduled delivery window (i.e. small rugs, low-hanging light fixtures, protruding wall décor, etc.).
Pets: Please sequester pets in another room during delivery.
Exterior Access: Please remove any obstacles from your driveway/walkway prior to your scheduled delivery window. During winter months, your driveway and walkways should be clear of snow and ice.
Existing Furniture: Our delivery partners are not authorized to move any existing furniture or décor currently in your home, nor are they authorized to move and/or set up electrical equipment.

If you are uncertain that the piece is right for you, please keep the original packaging! We will apply a repacking fee if you have not retained the original packaging for returns or exchanges.

If you have any further questions about Groms Shipping Policy, please reach out to our team of Product Advisors online at support@groms.com or via phone at 217.262.6880.

Pricing and Information Disclaimer

Groms’ goal is to provide accuracy in all prices, delivery rates and other information. All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.