Cancellations & Returns

We offer a dedicated customer service associate who will oversee your order and answer any questions you have along the way to ensure that you have a pleasant delivery and return experience. 

CANCELLATIONS

If you’d like to cancel your order, contact us at support@groms.com and we will cancel it for you. If your order hasn’t shipped yet, we’ll arrange a full refund. You will receive a confirmation email shortly after.

If your order has shipped, we will deduct the non-refundable shipping and white-glove fees from the refund. It may take up to 10 business days depending on your credit card provider for your refund to be reflected on your balance. Return shipping fees apply for older orders that were shipped with free freight.

30-DAY RETURN POLICY

We want you to love your space. We offer a 30-Day return policy, meaning you can return your standard order purchase from Groms, if you are not fully satisfied. Some of our items are final sale and are not returnable. Items that have been assembled, e. g. beds, dining tables, chandeliers, are not returnable. You can see if the product is a standard order or final sale item on the product page. Sample sale products are heavily discounted and are final sale items.

If you decide to return an item, please contact our customer service associate at support@groms.com and we will ensure the return process is as smooth as possible. We will send you a shipping label or contact you to arrange a pick-up of the item

We ask you to keep the original packaging during this return window in case you are not completely satisfied with your order. Please pack the return item in its original packaging. We will apply a repacking fee if you have not retained the original packaging for returns or exchanges. If you are uncertain, please keep the original packaging if you think there is a chance that you may want to return an item. We cannot accept returns of items that that have been assembled.

All returns must be in as-new condition. Groms reserves the right to refuse returns or exchanges of items that are not in as-new condition upon return inspection.

If qualified for a return, we will issue a refund with the non-refundable shipping, white-glove and potential repacking fees deducted. Return shipping fees apply for older orders that were shipped with free freight. Any taxes charged will be refunded in accordance with applicable laws.

EXCHANGES

If the order has shipped, we will treat the exchange like a return with one exception. We will waive the shipping fees for the replacement item.

If you would like to exchange an item from your order, please contact our customer service team at support@groms.com.

DAMAGES

If you receive a damaged, incorrect, or incomplete item with Parcel Delivery, please contact us within 48 hours of receiving the delivery. Email us at support@groms.com with your order number, contact information, and photos of the box and the product damage. Please note that the replacement will not be ordered until we have photos. We are not able to process damages that are reported later 48 hours from receiving delivery.

If you discover any damages for curb and white glove delivery items, please take photos of the box and the product damage. Please inform the delivery staff and make a note about the damage on the sign-off document. Our delivery partners will endeavor to make light repairs on-site. If the damages are more significant, our customer service team will work with you to determine the best solution.

If you have any further questions about Groms Returns and Exchange Policy, please reach out to our team of Personal Product Advisors online at support@groms.com or via phone at 217.262.6880.

Pricing and Information Disclaimer

Groms goal is to provide accuracy in all prices, delivery rates and other information. All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

Design services

Want to get ideas on what products would look great in your space?

Idea Boards (Free)

  1. Share images of your space
  2. Tell us about your vision
  3. We provide idea boards visualizing optional products in your space
  4. Let’s discuss what you like and find the best product choices for you

Boards and Floor Plans ($99)

  1. Idea boards and floor planning (1 room)
  2. Additional interior design services as agreed

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