Cancellations, Returns and Damages
We offer a dedicated customer service associate who will oversee your order and answer any questions you have along the way to ensure that you have a pleasant delivery and return experience.
CANCELLATIONS
If you’d like to cancel your order, contact us at support@groms.com and we will cancel it for you. If your order hasn’t shipped from of our US warehouse, we’ll arrange a full refund. You will receive a confirmation email shortly after.
If your order has shipped, we will deduct return shipping fees from the refund. See below. It may take up to 10 business days depending on your credit card provider for your refund to be reflected on your balance.
30-DAY RETURN POLICY
We want you to love your space. You can return your standard order purchase, if you are not fully satisfied within 30 days of taking delivery. Flat rate return shipping fees apply to cover for a portion of the cost of the returns. Items that have been assembled, e. g. beds, dining tables, chandeliers, are not returnable. A few of our items are final sale and are not returnable. You can see if the product is a standard order or final sale item on the product page.
If you decide to return an item, please contact our customer service associate at support@groms.com and we will ensure the return process is as smooth as possible. We will send you a shipping label or contact you to arrange a pick-up of the item.
We ask you to keep the original packaging during this return window in case you are not completely satisfied with your order. Please pack the return item in its original packaging. We may apply a repacking fee if you have not retained the original packaging for returns or exchanges. We cannot accept returns of items that that have been assembled.
All returns must be in as-new condition. We will process your refund, less any return shipping fees, once your item has been returned and inspected. Groms reserves the right to refuse returns or exchanges of items that are not in as-new condition.
EXCHANGES
If the order has shipped, we will treat the exchange like a return, but waive the return shipping fees.
If you would like to exchange an item from your order, please contact our customer service team at support@groms.com.
DAMAGES
If you receive a damaged, incorrect, or incomplete item, please contact us within 24 hours of receiving the delivery. Claims will not be honored if you signed off the proof of delivery, with the exception of concealed damages. It is your responsibility to inspect the delivery for any damages prior to sign-off. Please document any noticable damages. The claim cases will be evaluated case by case.
Email us at support@groms.com with your order number, contact information, photos of the box, the description of product damage and the production label. Please note that repair or replacement will not be ordered until we have photos. We are not able to process damages that are reported later 24 hours from receiving delivery. Groms reserves the right to determine if it should be repaired to factory standards or replaced.
If you have any further questions about Groms Returns and Exchange Policy, please reach out to our customer service team online at support@groms.com or via phone at 217.262.6880.
Pricing and Information Disclaimer
Groms goal is to provide accuracy in all prices, delivery rates and other information. All prices are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.
