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PRODUCTS

To search for a specific product, type the item name, SKU number, or keywords to describe the item into the Search field on the upper right-hand corner of any Groms webpage. You can also find a product by browsing the categories within our lifestyle collections.

Our team of Product Advisors have an in-depth knowledge of all of our products and are always happy to help answer your questions. You can contact us online at support@groms.com or via phone at (217) 262-6880 . Our phone lines are open Monday through Friday, 9:00am-5:00pm EST.

All Groms lighting fixtures meet UL electrical safety requirements and are designed for use in the US only. If you intend to use a Groms light fixture abroad, the fixture will require an appropriate outlet adaptor and voltage converter.

Yes. We can send swatches to you for most of our products. Please, contact us and let us know what swatches you like to have sent to your address.

SHIPPING AND ASSEMBLY

Groms Shipping Policy details, including types of delivery, delivery rates, and lead-times, can be found here.

For Parcel Delivery items, you will receive a shipment notification email once your order has shipped. For White-Glove Delivery items, our delivery partners will contact you in advance to schedule a preferred delivery window. You will receive a shipment notification email once your order has shipped from the manufacturer to our White-Glove delivery partners.

If you are not sure if your order will be delivered Parcel or White-Glove, you can refer to the product’s detail page or reach out to a Product Advisor online at support@groms.com or via phone at (217) 262-6880 .

Yes. For Parcel Delivery items, you will see the estimated delivery time on the Fedex tracking link sent to you. For White-Glove Delivery items, our delivery partners will contact you in advance to schedule a preferred delivery window. An authorized adult must be home during your delivery window to inspect and sign for your item(s).

If you are not sure if your order will be delivered Parcel or White-Glove, you can refer to the product’s detail page or reach out to a Product Advisor online at support@groms.com or via phone at (217) 262-6880 .

Groms is able to ship to addresses within the continental US, including Alaska and Hawaii. We are unable to ship to PO Boxes, APO/FPO addresses, US territories, or international addresses.

You can change your shipping address within 24-hours of placing your order.

If you miss your delivery appointment, your dedicated Product Advisor will contact you to schedule a second delivery window. Groms delivery partners will then contact you to confirm this appointment. Note that our delivery partners may charge a redelivery fee in this instance.

Many high-rise and apartment buildings require a Certificate of Insurance prior to any delivery. Groms asks that you contact your property management in advance to verify COI requirements.

Items that ship via Parcel Delivery will be delivered separately from White-Glove Delivery items. Parcel Delivery items ship directly from our manufacturers and therefore cannot always be consolidated. Our delivery partners will strive to consolidate White-Glove Delivery items when applicable, but factors such as lead-time may influence this capability. If you are not sure if your order will be delivered Parcel or White-Glove, you can refer to the product’s detail page or reach out to a Product Advisor online at support@groms.com or via phone at (217) 262-6880 .

There can only be one shipping address per order.

Yes. Groms simply asks that you take receipt of your purchases within 30 days of them being ready for delivery. If you would like to delay your shipment for more than 30 days, you may be charged a storage fee.

Items requiring assembly will be noted on the product’s detail page. Our white glove service includes assembly of the products.

Assembly instructions are included the parcels. Our white glove service includes assembly of the products. If you are looking for assembly instructions for a product that has been discontinued, please contact a Product Advisor online at support@groms.com or via phone at (217) 262-6880 .

In the event that you receive an item that is missing parts, please contact a Product Advisor online at support@groms.com or via phone at (217) 262-6880 so we may promptly correct the error.

ORDERS AND PAYMENT

Yes. To place an order by phone, please contact a Product Advisor at (217) 262-6880 .

Yes. Your security is important to us, so we use thorough encryption and authentication tools to protect your personal information. Information on Groms Privacy Policy, including types of information we gather, how we use it, and how we protect it, can be found here.

Yes. We collect sales tax where we are required to by law. Any applicable taxes will be clearly displayed before you place your order.

Yes. A confirmation email will be sent to the email address that you provide during checkout after you have placed your order. If you have not received a confirmation email within 24-hours of placing your order, please contact a Product Advisor online at support@groms.com or via phone at (217) 262-6880 to let us know.

CANCELLATIONS AND RETURNS

Information on Groms Returns and Exchange Policy, including damages and cancellations, can be found here .

You can change or cancel your order within 24-hours of placing the order.

If you receive a damaged or incorrect item, please contact us within three business-days of receiving the delivery. Email us at support@groms.com with your order number, contact information, and photos documenting the claimed damages. If your item is delivered using our White-Glove service, an authorized adult must be home during your delivery window to inspect and sign for your item(s). In the event that you discover any product defects during your White-Glove delivery, please contact us immediately. Our delivery partners will endeavor to make light repairs on-site or—in the event that damages are more intensive—your personal Product Advisor will contact you to determine the best solution.

Yes, you can return products that have been assembled inside your home. Our delivery partner will contact you to schedule a convenient time to come disassemble and collect the order for return shipping. Please note, Special Order items are made-to-order and therefore cannot be returned. If you are not sure if your item is returnable, you can refer to the product’s detail page or contact a Product Advisor online at support@groms.com or via phone at (217) 262-6880 .

If our delivery partner assembled the product for you during a White-Glove Delivery, you do not need to disassemble the product for the return. Our delivery partner will contact you to schedule a convenient time to come disassemble and collect the order for return shipping. If you have assembled the product yourself, please disassemble and secure the product in its original packaging for return shipping.

We strongly encourage you to keep your packaging during the first 30 days in case you are not completely satisfied with your order. Groms reserves the right to refuse items eligible for return that do not have the original packaging.

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